Shipping Policy – United States

Order Processing

All orders are processed within up to 3 business days after payment confirmation.

Orders may also be processed during weekends, depending on operational availability.

Once your order has been shipped, you will receive a confirmation email including your tracking number.

Please note that processing times may be slightly longer during peak seasons, holidays, or promotional periods.

Shipping Origin

Orders shipped within the United States are fulfilled from our logistics partner warehouse:

Simple Global
2051 Old Coochs Bridge Rd
Newark, DE 19702
United States

Shipping Costs

Shipping cost for orders within the United States is approximately:

$10.50 USD

Final shipping costs may vary depending on the destination and order details and will be calculated at checkout before completing your purchase.

At this time, free shipping is not offered.

Estimated Delivery Time

Estimated delivery time within the United States may vary depending on the destination and carrier operations.

Most orders are delivered within several business days after shipment.

Please note that delivery times are estimates only and may be affected by factors outside our control, including:

• Carrier delays

• Weather conditions

• High shipping volume periods

• Operational disruptions

Billbase cannot guarantee exact delivery dates.

Tracking

All orders include a tracking number.

Once your order is shipped, you will receive an email containing tracking information so you can monitor the status of your shipment.

If you do not receive your tracking information within a few days after placing your order, please contact our support team.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided and the package cannot be delivered, the order may be returned to the sender.

In such cases:

• Additional reshipping fees may apply

• Billbase is not responsible for delivery issues caused by incorrect addresses

Please contact us as soon as possible if you notice an address error after placing your order.

Lost or Stolen Packages

Billbase is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

If your tracking number shows that the package was delivered but you cannot locate it, we recommend:

• Checking with neighbors or household members

• Contacting the shipping carrier directly

• Verifying the delivery location with the carrier

If you still need assistance, our support team will do its best to help you initiate a carrier investigation.

Customs, Duties & Taxes

For international shipments, orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Billbase is not responsible for delays caused by customs clearance procedures.